I’m back home for a few weeks and I need fast, reliable WiFi to work.
Ordinarily, what I’d do is replace my Serbian sim card with my EU sim card and use my phone as hotspot but I’m tired of doing that simply because it drains the battery like mad.
So what I did was I got an eSim for my backup phone (ie, my old one), which already has a compromised battery so I don’t really care if I ruin it further.
Problem is, the eSim provider is s**t and the eSim doesn’t work.
Frustrated, I got in touch with the carrier’s customer service but not only did they not help, they were also quite rude.
It’s only €9.99 so I won’t go bankrupt because of that, but I still wanted to at least try and get a refund.
I tried through the carrier, no chance, so I tried through PayPal.
And I got my refund in minutes.
Thing is, I’ve been using PayPal for the best part of 15 years and even though I’ve had some issues here and there, PayPal is still one of the platforms (along with Amazon) that offer some form of customer protection, oftentimes with a no-questions-asked policy.
Amazon is on the same page.
I bought three ear buds on Amazon. The first model was from a Chinese brand. They worked really well… until it came time to charge them. At which point they simply wouldn’t charge.
So what I did is I simply sent them back and got a full refund.
Then I bought a pair of JBL ones, which cost a bit more ($70), they worked great for months. Until for whatever reason the left one stopped working.
I got in touch with Amazon and once I explained the problem, they gave me a refund.
Then I sucked it up and simply spent $150 on a pair of Apple AirPods. And these are still working, fingers crossed.
Bottom line is, both with the ear buds and the sim card, Amazon and PayPal respectively gave me a refund, that’s it. No questions asked.
And I know that people are going to be like, “oh yeah but there’s a two-year warranty in the EU and so anybody would do that is, I’m afraid, but that’s bulls**t.
I don’t know how it works in the US, but in the EU, that’s bulls**t. Retailers don’t care about the two-year warranty, not in a real-world sense, anyway.
They make up stories, they stall, they postpone. Bottom line is, you’re not getting a refund without a fight, and stress.
Amazon and PayPal didn’t. And this happened to me before, by the way.
People often get mad at companies like Uber, PayPal, Amazon, etc.
But at the end of the time, the customer always wins.
If they offer a better product, or the same product but faster or cheaper, people will go for it.
There’s no point fretting about that, to be honest.
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